We're Here to Help You Succeed
Get expert support whenever you need it, 24/7
How Can We Help?
Choose the best way to reach our support team
Support Ticket System
Submit a ticket and track your support requests
Contact:
Submit via Contact Form
Email Support
Send us your questions and get detailed responses
Contact:
info@egtsoftware.com
Quick Answers
Find answers to common questions
Getting Started
How do I get started with EGT Software services?
Simply contact us for a free consultation. We'll assess your needs and provide a customized solution plan.
What information do I need to provide for the initial consultation?
Basic information about your business, current data infrastructure, and goals. We'll guide you through the rest.
How long does implementation typically take?
Implementation time varies from 2-12 weeks depending on solution complexity and scope.
Technical Support
What are your support hours?
We offer 24/7 support via our ticket system and email. Responses are provided promptly based on priority level.
How quickly will I get a response?
Critical issues: Within 1 hour. High priority: Within 4 hours. Standard: Within 24 hours.
Do you provide on-site support?
Yes, for enterprise clients we offer on-site support. Contact us to discuss your needs.
Billing & Pricing
What payment methods do you accept?
We accept credit cards, bank transfers, and purchase orders from corporate clients.
Can I upgrade or downgrade my plan?
Yes, you can change your plan anytime. Changes take effect at the next billing cycle.
Do you offer refunds?
We offer a 30-day money-back guarantee on all our services (terms and conditions apply).
Help Yourself
Access our comprehensive self-service resources